Policies
Welcome to Emerald’s Elation! By using our website, you agree to the following terms of service:
Use of the Website
You may use our website for lawful purposes only. You may not use our website in any way that violates any applicable laws or regulations, or infringes on any intellectual property or other rights of any third party.
Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Emeralds Elation or its licensors, and is protected by United States and international copyright and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works based on our content without our prior written consent.
Ordering and Payment
When you place an order on our website, you agree to pay the full amount due for the products or services ordered. We accept payment by credit card or other payment methods as specified on our website. All transactions are processed securely through our third-party payment processor.
Disclaimer of Warranties
We make no warranties or representations about the accuracy or completeness of the content on our website or the products or services offered for sale. We provide our website and our products and services on an "as is" and "as available" basis, without any warranty or representation of any kind, express or implied.
Limitation of Liability
We are not liable for any direct, indirect, incidental, special, or consequential damages that arise from your use of our website or your purchase of our products or services, even if we have been advised of the possibility of such damages. Our liability to you is limited to the amount paid by you for the products or services ordered.
Governing Law
These terms of service shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflicts of law principles.
Shipping and Delivery Policy
At Emerald's Elation, we are committed to providing our customers with the highest level of service and satisfaction. Here's what you need to know about our shipping and delivery policy:
Processing Time:
We process orders within 3 business days of receiving them. During high volume periods such as holidays, processing times may be longer. If your order is delayed for any reason, we will reach out to you as soon as possible.
Shipping Rates:
We base our shipping rates on size and weight.
Shipping Methods:
We use USPS for all of our shipments. Standard shipping typically takes 10-15 days to arrive.
Tracking Your Order:
Once your order is shipped, we will send you a tracking number via email so you can track your package's progress.
Delivery:
We are not responsible for any delivery delays that occur once your package has been shipped. If your package is lost or stolen, please contact us immediately so we can investigate the issue and work with you to resolve it. Please note that we are not responsible for any customs fees or taxes that may be incurred for international orders.
Incorrect Shipping Address:
Please ensure that your shipping address is accurate and complete before submitting your order. We are not responsible for any delays or delivery issues that occur due to an incorrect shipping address. If you need to change your shipping address after placing an order, please contact us as soon as possible.
Returns and Refunds Policy:
Please note that all sales are final. Due to the unique nature of our products and the time-intensive process required to create them, all sales are final. We do not offer refunds or exchanges for any reason other than damage during shipping.
Damaged Items:
If your item arrives damaged, please contact us within 48 hours of receiving it. To be eligible for a refund, you must provide proof of the damage, such as photographs or video. We will review your claim and determine whether a refund is appropriate. If a refund is issued, it will be processed within 5 business days of approval.
Exclusions:
We do not offer refunds or exchanges for any other reason besides damage during shipping. Please note that we are not responsible for any damages that occur after the product has been delivered.
Cancellation:
Once an order is placed, you have 24 hours to cancel or modify your order before it is fulfilled. Please ensure that your order details are accurate before submitting your order.
By purchasing from Earthy4YOU, you agree to the terms of this policy. We reserve the right to modify or update this policy at any time without notice.
Updates to These Terms
We may update or modify these terms of service at any time without notice. Any changes will be posted on our website and will be effective immediately upon posting.
If you have any questions or concerns about our terms of service, please don't hesitate to contact us. We're here to help!
Privacy Policy: